Return Policy & Warranty Information

Effective Date: March 2021

Thank You for Choosing HPO.Center

We appreciate your business. This policy outlines our **return guidelines and warranty coverage** for products and services purchased through HPO.Center.

Return Policy

All Sales Final

All sales are **final**. We do not accept returns or provide refunds unless otherwise stated in this policy.

Damaged or Defective Products

If you receive a **damaged or defective product**, please contact us within **365 days** of receiving your order. We will review the issue and, if eligible, provide **replacement or repair options**.

Service Cancellations

For services booked through HPO.Center, cancellations must be made at least **72 hours** before the scheduled appointment. Failure to cancel within this timeframe may result in a **$150 cancellation fee**.

Warranty Information

Canopy Warranty

All canopies purchased through HPO.Center come with a **limited one-year warranty** from the date of purchase. This warranty covers **materials and workmanship defects**. If an issue arises, please contact us for assistance.

Warranty Exclusions

The warranty does not cover **damage from misuse, neglect, improper installation, or alterations**. HPO.Center reserves the right to determine **warranty claim validity**.

Service Warranty

Services provided by HPO.Center come with a **limited one-year warranty** from the date of service. This warranty covers **quality and workmanship**. If you encounter an issue within the warranty period, contact us for resolution.

How to File a Warranty Claim

Step 1: Contact Customer Support

To initiate a warranty claim, email us at **workorders@hpo.center** with the following details:

• Your **order number**
• A **detailed description** of the issue
• **Photos or videos** (if applicable)

Step 2: Claim Review

Our team will **review your claim** and may request additional information.

Step 3: Resolution

If approved, we will provide **instructions for returning the product** or arranging for **repair or replacement**.

Contact Us

If you have any questions or concerns about our **Return Policy or Warranty Information**, contact us at:

📩 Email: workorders@hpo.center

🌐 Website: www.hpo.center